FAQs
What are Moon Soles?
ITZY Moon Soles are intentionally designed, thoughtfully made and are sure to become your new go-to shoes. With the look of a traditional mule, the feel of your comfiest slippers and a design that will keep you stable with every step, ITZY Moon Soles are the best of a whole lot of worlds.
Do you accept returns or exchanges?
We hope you love your ITZY Moon Soles and never want to be parted from them! If you do need to return your shoes, please review our Refund & Return Policy to learn about returns and exchanges.
Will you be coming out with more colors and designs?
Yes! New colors and patterns are always in the works. Sign up to our mailing list for new design announcements (and other good news).
What methods of payment do you accept?
We accept payment via all major credit cards.
I have a question about my order, how can I get in touch?
Send us a message on our contact page and we’ll get back to you within 48 hours.